Terms of Service

1. About Tivio and these terms

This policy applies to Tivio and purchases or enquiries made through tivio.uk.

These terms apply to purchases made through tivio.uk. The plan description, checkout details, order confirmation and refund policy also form part of your agreement. Mandatory consumer rights take priority over any conflicting wording.

2. Plans and payment

Plans provide access for the fixed period and number of simultaneous connections you select. The total price, currency and any additional charges must be shown before payment. Up to four connections can be selected where offered at checkout; extra connections are not automatically included in a single-connection plan.

Payments are one-time purchases. There is no automatic renewal or recurring billing. You are purchasing the fixed term shown at checkout; this does not mean the purchase has no contractual terms. Renewal requires another purchase.

3. Orders and activation

Provide an accurate email address and check your confirmation. If access details do not arrive within the promised time, contact us. Any consent required to start digital supply during a statutory cancellation period must be obtained separately at checkout and confirmed to you.

4. Devices and viewing quality

You need a compatible device, supported player and suitable internet connection. Check compatibility before purchase or ask us for assistance. Any separate player activation charge must be disclosed before you buy.

4K/Ultra HD is available on supported Premium content and requires compatible equipment and adequate bandwidth. Resolution, playback and availability can be affected by your connection, device and the source content. This does not limit our responsibility to supply the service as described.

5. Responsible use

Keep your login details secure, remain within the purchased connection allowance, and do not resell access, rebroadcast content or interfere with the service. Use is subject to applicable rights and any clearly disclosed territorial restrictions.

6. Support and interruptions

For setup, account or playback assistance, email ema@tivio.uk or use WhatsApp: +44 7480 262998. Tell us your order number, device and app name, without sharing passwords.

We will explain known issues and available solutions. Planned maintenance or circumstances outside our reasonable control may cause interruptions. This does not remove remedies available if we fail to provide the contracted service.

7. Refunds and cancellation

Our refund policy provides a 14-day money-back guarantee. Send refund requests to refunds@tivio.uk. Statutory rights continue after the guarantee period where applicable.

8. Suspension and termination

We may restrict access where reasonably necessary to address a serious breach, security threat or unlawful use. Where practical, we will explain the reason and give an opportunity to resolve it. Any action must be proportionate. If we end a paid service without a customer breach, we will refund the unused period and honour any additional legal remedies.

9. Responsibility

We remain responsible for foreseeable loss caused by our breach or failure to use reasonable care and skill, as required by law. Nothing excludes liability for fraud, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded. Your statutory rights relating to digital content and services remain unaffected.

10. Privacy

Our privacy policy explains the handling of personal information. Privacy questions should go to support@tivio.uk.

11. Changes and complaints

Updated terms normally apply to future purchases. We will not retrospectively remove benefits or rights already agreed for a paid term. If a material change to an existing service is necessary, we will explain it and provide any cancellation or refund rights required by law.

Please contact us with a complaint and the outcome you are seeking. Contacting us does not prevent you from exercising statutory rights or seeking an available legal remedy.

12. Consumer protections

Nothing in these terms removes mandatory protections or court access available to consumers under applicable law.