Refund Policy

1. Our 14-day money-back guarantee

If you are not satisfied with your Tivio subscription, request a full refund within 14 calendar days of purchase. You do not need to give a reason. This voluntary guarantee applies even if you have activated or used the subscription during that period.

2. How to request a refund

Email refunds@tivio.uk or message +44 7480 262998 on WhatsApp. Include your order number and the email address used for the purchase so we can identify the payment. Please do not send passwords or complete card details.

A clear message asking to cancel or receive a refund is sufficient; no special form is required. We use the date you sent your request when checking the guarantee deadline.

3. Refund method

Refunds are returned to the original payment method unless another method is expressly agreed, without a refund processing fee. Access to the refunded subscription ends when the cancellation takes effect.

4. Problems after the guarantee period

Contact us if the service is faulty, unavailable or materially different from what was agreed. The end of our voluntary guarantee does not remove your legal rights. Depending on the circumstances, these may include a repair, repeat performance, price reduction or refund.

We may offer troubleshooting, but you do not have to complete troubleshooting to claim an eligible refund under our 14-day guarantee.

5. One-time payment

Tivio plans are prepaid for the period selected at checkout. There is no automatic billing or automatic renewal. Continuing after expiry requires another purchase. Cancelling does not create an ongoing subscription charge.

6. Your statutory rights

This guarantee is additional to your statutory consumer rights. Streaming and digital-content cancellation rights can depend on how supply begins and the consent obtained at checkout. These terms do not themselves obtain that consent or waive a cancellation right. Activation does not remove our voluntary 14-day guarantee.

7. Contact Tivio

This policy applies to Tivio and purchases or enquiries made through tivio.uk.